LAST UPDATED: SEP 02, 2022
You see this pop up on your Trend Micro Home Network Security app:
"Power User Group App Needed"
Why did this happen?
This message appears when you have subscribed to Home Network Security Power User Group (PUG) and the app version specifically designed for Power Users is not yet installed.
What should I do next?
Install the Power User Group app on your mobile device. You will use the same pairing code with your Home Network Security. Make sure you have a copy of it.
Expand All
For Android phone or tablet
Install Power User Group app on Android
- Prepare your device to allow installation of apps from other sources:
- Go to your Device Settings.
- Tap Security or Privacy.
- Under Device Administration, check the box or toggle the switch for Unknown sources.
Steps may vary depending on your device.
- Download the Power User Group app from the welcome email you received upon subscribing to Home Network Security Power User Group.
- Install the Power User Group app, then pair the app with the Station using the same pairing code.
For iPhone or iPad
Install Power User Group app on iOS/iPadOS
- Download the Power User Group app from the welcome email you received upon subscribing to Home Network Security Power User Group.
- Install the Power User Group app, then pair the app with the Station using the same pairing code.
- Go to your Device Settings.
- Tap General.
- Tap Device Management.
- Trust Trend Micro Incorporated (Ent).
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