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After installing the Trend Micro program, it repeatedly prompts you to restart your Windows computer.

Why did this happen?

Older versions of Trend Micro program takes longer accessing Oracle servers which it needs to fully function.

How do I fix this?

Follow the steps below:

  1. Close all running apps and programs.
  2. Restart your Trend Micro app:
    1. Press the Windows ⊞ + R keys on your keyboard to open the Run window.
    2. In the Open field, type supporttool.exe, then click OK.
    3. Click Yes when the User Account Control window appears. The Trend Micro Diagnostic Toolkit will open.
    4. Click the (C) Uninstall tab.
    5. Click Delete Now under Temporary Files, Security Updates, and Proxy Files.
    6. Click 5. Stop all components.
    7. Wait for 10–30 seconds, or until the Trend Micro icon disappears from the taskbar notification area.
    8. Click Start all components to turn the program back on.
    9. Monitor to see if the error message appears again.
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