The Trend Micro Premium 24x7 Support Plan grants you unlimited access to phone technical support, available 24 hours a day, 7 days a week, for customers in Australia, New Zealand, North America, and other regional locations where it is offered. This support is for assistance with the usage of Trend Micro consumer products. It also offers a quicker diagnosis and problem resolution through remote desktop support.
What services are included?
- Virus and Spyware Removal Service - Removes all known viruses and spyware from your computer.
- Security Health Check Service -Reviews your computer settings, then apply the best settings to ensure robust security against all types of potential threats.
Can I purchase the service even when I’m not using a Trend Micro program?
Before you can purchase any Premium Service, you must have an existing Trend Micro subscription. This service is exclusive to Trend Micro Security software users.
What is IT Helpdesk?
Only available to Australia and New Zealand customers, this plan provides you with quick diagnosis, assistance, and problem resolution through remote support and automatic priority access. It includes:
- Assistance with installing, configuring, and using any of your Trend Micro products on that computer
- Unlimited virus removal cases
- Unlimited security health checks
- Tuning your PC to improve speed and performance
- Setup of printers, external hard drives, and other peripherals
- Upgrading and configuring Microsoft Windows
- Installing and updating Microsoft Office
- Checking your privacy settings on Facebook
Levels of Coverage:
The IT Helpdesk bundle includes all of the services above for all PCs, Macs, and Android mobile devices your Trend Micro Security licence covers.
Purchase IT Helpdesk from these websites:
What is Ultimate Service Bundle?
Exclusively tailored for North America and Canada customers, the Ultimate Service Bundle offers comprehensive support features to ensure your digital environment stays secure and optimized. With unlimited 24x7 remote desktop support, this bundle encompasses a range of services aimed at enhancing your computing experience. It includes:
- Assistance with complex technical issues 24x7
- Unlimited virus removal cases
- Unlimited security health checks
- Premium Installation
- PC Tune Up
- Home network support
- Troubleshoot for Mac, Windows , Android, iOS devices
- Assistance with upgrading to Windows 11
Levels of Coverage:
The Trend Micro™ Maximum Security PLUS Ultimate Service encompasses all the services mentioned above, catering to all your computing needs across PCs, Macs, and Android mobile devices covered under your Trend Micro Security license.
Purchase Ultimate Service Bundle from these websites:
What is Premium Service Bundle?
Exclusive to customers in North America and Canada, our Premium Service provides comprehensive support to safeguard your digital world and protect your devices from online threats. This bundle includes unlimited 24x7 remote desktop support and a range of services aimed at maintaining PC security and optimization. It includes the following:
- 24x7 emergency assistance
- Virus and spyware removal (1 service incident)
- PC security health check service (1 service incident)
- Fast, remote diagnosis and fixes – no hassle, no waiting
Levels of Coverage:
The Premium Service Bundle provides all the services mentioned above, prioritizing the security and health of your computer, while also ensuring protection for your Android and iOS devices covered under your Trend Micro Security license.
Purchase Premium Service Bundle from these websites:
