If your Trend Micro scan is taking longer than expected, you're not alone. Many users face this issue, and we're here to help you fix it.
Why Is This Happening?
- Trend Micro may need extra time to scan a large file.
- You have many apps and programs running.
What Should I Do Next?
If your scan is still running after two minutes, follow these steps:
- Close all running apps and programs.
- Restart your device, then try to scan again.
- If the error persists, try restarting Trend Micro:
- Press the Windows ⊞ and R keys on your keyboard to open the Run window.
- In the Open field, type supporttool.exe, then click OK.
- Click Yes when the User Account Control window appears. The Trend Micro Diagnostic Toolkit will open.
- Click the (C) Uninstall tab.
- Click 5. Stop all components.
- Wait for 10-30 seconds or until the Trend Micro icon
in the taskbar notification area disappears.
- Click Start all components to turn it back on.
- Try scanning again.
It Happened Again
If the problem continues, try deleting temporary files on your device:
- Press the Windows ⊞ and R keys on your keyboard to open the Run window.
- Type in %temp% in the Run window.
- Delete all files in the temp folder.
- Try scanning again.
NOTE: %temp% (Temporary files) are made by your computer and apps to store information for a short time. They usually delete by themselves, but sometimes they build up and you need to delete them manually.
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