You may get this message when the scan takes longer than two minutes in a file:

Scan is running slow.

Why is this happening?

Trend Micro needs more time to scan a big file.

What should I do next?

Wait for 5 minutes to let the program finish the file from scanning.

If the error is still there after 5 minutes, restart the Trend Micro program:

  1. Press the Windows and R keys on your keyboard to open the Run window.
  2. In the Open field, type supporttool.exe, then click OK.
  3. Click Yes when the User Account Control Window appears.

    The Trend Micro Diagnostic Toolkit will open.

  4. Click the (C) Uninstall tab.
  5. Click 5. Stop all components.

    Stop all components

  6. Wait for 10-30 seconds or the Trend Micro icon Trend Micro icon in the taskbar notification area to disappear.
  7. Click 4. Start all components to turn it back ON.

    Start all components

  8. Scan again.

Issue still happening?

Reach our Trend Micro Representatives via Live Chat so we can help.

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