Trend Micro Scan is Running Slow

If your Trend Micro scan is taking longer than expected, you're not alone. Many users face this issue, and we're here to help you fix it.

Why Is This Happening?

• Trend Micro may need extra time to scan a large file.
• You have many apps and programs running.

What Should I Do Next?

If your scan is still running after two minutes, follow these steps:

1. Close all running apps and programs.
2. Restart your device, then try to scan again.
3. If the error persists, try restarting Trend Micro:
   1. Press the Windows ⊞ and R keys on your keyboard to open the Run window.
   2. In the Open field, type supporttool.exe, then click OK.
   3. Click Yes when the User Account Control window appears. The Trend Micro Diagnostic Toolkit will open.
   4. Click the (C) Uninstall tab.
   5. Click 5. Stop all components.
   6. Wait for 10-30 seconds or until the Trend Micro icon in the taskbar notification area disappears.
   7. Click Start all components to turn it back on.
   8. Try scanning again.

It Happened Again

If the problem continues, try deleting temporary files on your device:

1. Press the Windows ⊞ and R keys on your keyboard to open the Run window.
2. Type in %temp% in the Run window.
3. Delete all files in the temp folder.
4. Try scanning again.

NOTE: %temp% (Temporary files) are made by your computer and apps to store information for a short time. They usually delete by themselves, but sometimes they build up and you need to delete them manually.