After running a scan, you will see devices that are connected to your network. You might see devices that you cannot identify.

We suggest you do any of the following to make sure your home network is secure:

  1. Take note of your device MAC Addresses.
    Identify if the device belongs to your household through your devices' unique number called MAC address:
    Expand All
    On your Android phone or tablet
    On your iPhone or iPad
    On your Windows PC
    On your Mac
  2. Check if it matches with what is shown in your app:
    1. Open the app, then go the device information page.
    2. Check if it matches any of your devices' MAC addresses.
    3. Trend Micro recommends removing unknown devices from your network. You can also block them using your router's Block feature.

Prevent unknown devices from connecting to your network

Upgrade your protection

Use Trend Micro Home Network Security to shield your smart home and connected devices from security threats.

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