Views:

You see this error while signing in to Password Manager:

Other error codes you may also see are:

  • 94000001
  • 94000002
  • 94000003
  • 94000010
  • 94010001
  • 94010002

Why did this happen?

This error appears when you fail to create a Master Password.

What should I do next?

Create a New Master Password:

  1. Open Google Chrome.
  2. Go to Google Chrome Menu > More tools > Clear browsing data....
  3. Click Clear data.

    Clear browsing data in Google Chrome

  4. Restart Google Chrome.
  5. Create a Master Password again.

    If issue recurs, check if the Master Password is created in the Password Manager Web Portal:

    1. Go to the Password Manager web portal.
    2. Sign in using your Trend Micro Account.
    3. Create a master password when asked.
    4. Restart Google Chrome again.
    5. Open the Trend Micro Security again and sign in to Password Manager.

If the issue persists, contact our Technical Support for further assistance.