You receive the following error message while signing in to Password Manager:

"Unable to Continue
Please try again. If the problem persists, contact Trend Micro and mention error #94010006."

The error code could also be:

  • 94000001
  • 94000002
  • 94000003
  • 94000010
  • 94010001
  • 94010002

This error appears when creating a master password fails.

Create a New Master Password

  1. Open the Google Chrome web browser.
  2. On your keyboard, press the CTRL + H keys at the same time while the Chrome browser is open.
  3. Click Clear browsing data.

  4. Click Clear data.

  5. Relaunch Google Chrome.
  6. Create a Master Password again in the Password Manager card.

    If issue recurs, please check if the Master Password is created in the Password Manager Web Portal. Do the following:

    1. Go to the Password Manager web portal.
    2. Sign in using your Trend Micro account.
    3. Create a master password when asked.
    4. Relaunch Google Chrome.
    5. Open Trend Micro Security and sign in Password Manager. Your master password should be created.

    If the issue persists, contact our Technical Support for further assistance.

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