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You received an "Unable to Connect to Trend Micro" error message due to network issues. Make sure that you have a good Internet connection to get the latest updates for your Security software.


To resolve this issue, you may follow the steps below:

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Check your Internet connection
Check the Download over metered connection settings
Disable the "Use a Proxy Server to Connect to the Internet" setting
Flush the DNS
Reset the Winsock Catalog
Restart your computer and perform an update
Check for virus infection
Reinstall your Trend Micro Security
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