You see this message on your computer:

"Unable to contact Trend Micro"

Why Did This Happen?

The program cannot connect to the Trend Micro server to get the latest updates.

How Do I Fix This?

Restart the program:

  1. Right-click the Trend Micro icon Trend Micro icon in the taskbar notification area, then select Exit.

    If you cannot see it, click the Show hidden icons arrow ^ next to the notification area.

  2. Wait for the icon to disappear.
  3. Open Trend Micro again.
  4. Check for program updates.

You can also upgrade the program to its latest version (17.8) to fix this problem.

Ask The Community!

Need more answers? Share your questions or join discussions to our Trend Micro Community!

Go to Community

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