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You see this message on your computer:

​Connect to the Internet. Your protection depends on getting the latest threat information from Trend Micro. After connecting this computer to the Internet, click Update Now

Connect to Internet. Please check that you are connected to the Internet, then click Update Now to get the latest protection.

Why did this happen?

The program cannot connect to the Internet to get the latest updates.

What should I do next?

Clear the DNS cache:

  1. On your keyboard, press the Windows + R keys at the same time.
  2. In the Open field, type cmd, then click OK. The Command Prompt should open.
  3. Type ipconfig /flushdns, then press ENTER.
  4. Wait for the message saying the DNS has been flushed.
  5. Open Trend Micro again, then click Update Now.

Still having issues?

Get more help through our Technical Support.

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