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You see this message on your computer installed with Trend Micro Security:

"Connect to the Internet.
Your protection depends on getting the latest threat information from Trend Micro.
Please check that you are connected to the Internet."

What Happened?

The program cannot connect to the Internet to get the latest updates.

How To Fix It

Make sure you are connected to the Internet, then clear the DNS cache:

  1. On your keyboard, press the Windows + R keys at the same time.
  2. In the Open field, type cmd, then click OK. The Command Prompt should open.
  3. Type ipconfig /flushdns, then press ENTER.
  4. Wait for the message saying the DNS has been flushed.
  5. Open Trend Micro again, then click Update Now.
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