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You see this message on your computer:

"Unable to contact Trend Micro"

Why did this happen?

The program cannot connect to the Trend Micro server to get the latest updates.

How do I fix this?

Restart the program:

  1. Right-click the Trend Micro icon Trend Micro icon in the taskbar notification area, then select Exit.

    If you cannot see it, click the Show hidden icons arrow ^ next to the notification area.

  2. Wait for the icon to disappear.
  3. Open Trend Micro again.
  4. Check your program for updates.

Still having issues?

Get more help through our Technical Support.

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