Trend Micro wants to ensure you have access to the latest protection all the time. This notification will appear if the program detects that it has not connected to the Trend Micro server for 3 days. Whenever you get this notification, simply connect to the Internet, then update your program by clicking the Update Now button. The protection status will change to Protected.

It is possible that your Trend Micro program is unable to update due to Internet connection being restricted by this feature of Windows 8.1/10. If you have an unlimited Internet connection, we recommend that you turn this feature off. If you are on metered connection (meaning, you pay for each kilobyte of data), you may temporarily turn this feature off then perform a manual update on your Trend Micro program.

1. Open your Trend Micro Security software main console by doing any of the following:
   • Double-click the Trend Micro desktop shortcut.
   • Double-click the Trend Micro icon on the system tray, found on the bottom-right corner.
2. Click Settings.

   

3. Click Other Settings.

   

4. Click Network Settings.

   

5. Uncheck "Use a Proxy Server to Connect to the Internet".

   

1. On your keyboard, press the Windows + R Keys. The Run window should open.
2. In the Open field, type "cmd", then press ENTER. The Command Prompt window should open.
3. Type "ipconfig /flushdns", then press ENTER.
4. Close the Command Prompt window when you receive the following message:

   "Successfully flushed the DNS Resolver Cache."

1. On your screen, click the Windows , then type "cmd".
2. Right click on Command Prompt, then click Run as administrator.
3. Type “netsh winsock reset”, then press ENTER.
4. Restart your computer when you receive the following message:

   "Successfully reset the Winsock Catalog.
   You must restart your computer in order to complete the reset."

1. On your computer, click Start.
2. Go to Settings, then select Network & Internet.
3. Select VPN in the left menu.
4. Select the VPN connection you want to disable.
5. Click Disconnect