If you see a popup saying "Unable to Connect to Trend Micro," your computer might be having trouble connecting to the internet. This is needed to update your Trend Micro software with the latest security features.

Why am I seeing this popup?

This error typically appears if your computer hasn't connected to the Trend Micro servers for updates in the last three days, possibly due to network issues.

How can I fix it?

First, ensure your internet connection is active:

  1. Open a web browser and try visiting any website to confirm your internet is working.
  2. If the website loads successfully, go back to your Trend Micro software and click on Update Now.

If updating fails, consider these steps:

Check Your Internet Settings

  • Metered Connection: This setting can restrict internet usage. If your internet plan is unlimited, turn this setting off. If you're on a metered plan, temporarily disable it, update Trend Micro, then turn it back on.
  • Contact Your ISP: If you suspect your internet connection is unstable, it might be a good idea to talk to your Internet Service Provider for help.
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