Have you seen this pop-up from Trend Micro while using your computer?
"Software Successfully Upgraded"
If you're wondering why this happens and what to do about it, you're not alone. We've got the answers you need.
What Happened?
Your Trend Micro program is designed to ensure your computer always uses the latest compatible version with your operating system. It quietly installs program upgrades in the background while you're using your Windows computer. It's a good thing, right?
What To Do Next
As part of the upgrade process, the older version is automatically removed, and the latest one is installed. It's a seamless operation, but you might be left wondering what to do next. Here's a simple step to finish the installation:
- Click Restart Now after the upgrade.
- Once you restart, the upgrade will continue in the background, and you'll see this message when you hover the upgrade icon on the taskbar:
"Upgrading to the newest version"
- After it finishes, you a confirmation pop-up will appear saying:
"You Now Have the Latest Trend Micro Security Protection"
Pop-up Keeps Showing After Restart
But what if the pop-up keeps showing even after you restart? This could be a sign that the software upgrade is corrupted. In that case, you should consider a clean reinstall of the program. Follow these steps:
- Get a copy of your activation code.
- Log onto your computer using an account with administrator privileges.
- Download and install the Trend Micro Remnant File Remover Tool to completely remove the corrupted files. Click the download link below to start:
- After restarting, download your corresponding installer based on your activation code. If it starts with:
- "X", download Trend Micro Maximum Security here.
- "P", download Trend Micro Internet Security here.
- "A", download Trend Micro Antivirus+ Security here.
- If you bought it through Best Buy, download Trend Micro Internet Security here.
- If it is included with your Internet Service Provider:
- If it starts with "TXEF", download Trend Micro Maximum Security here.
- If it starts with "TOEF", download Trend Micro Internet Security here.
- If it starts with "TAEF", download Trend Micro Antivirus+ Security here.
- Double-click the downloaded file to run the installer. If the User Account Control window appears, click Yes.
- Follow the instructions to complete the installation.
- Fill out the account information to activate your protection.
Need help?
If you followed these steps and still encounter issues or have questions, don't hesitate to reach out to our Trend Micro Support. We're here to help you every step of the way, ensuring that your Trend Micro product works flawlessly.
Additional Resources
For more information and tips, you can also check out the following:
