Have you seen this pop-up from Trend Micro while using your computer?
"Software Successfully Upgraded"
What Happened?
Your Trend Micro program is designed to ensure your computer always uses the latest compatible version with your operating system. It quietly installs program upgrades in the background while you're using your Windows computer. It's a good thing, right?
What To Do Next
As part of the upgrade process, the older version is automatically removed, and the latest one is installed. It's a seamless operation, but you might be left wondering what to do next. Here’s a simple step to finish the installation:
- Click Restart Now: After the upgrade, click the "Restart Now" button.
- Observe the Upgrade: Once you restart, the upgrade will continue in the background. You’ll see this message when you hover over the upgrade icon on the taskbar: "Upgrading to the newest version".
- Confirmation Pop-Up: After it finishes, a confirmation pop-up will appear saying: "You Now Have the Latest Trend Micro Security Protection".
Pop-Up Keeps Showing After Restart
If the pop-up keeps showing even after you restart, this could indicate that the software upgrade is corrupted. In that case, consider a clean reinstall of the program. Follow these steps:
- Get Your Activation Code: Make sure you have a copy of your activation code.
- Log In as Administrator: Log onto your computer using an account with administrator privileges.
- Download the Remnant File Remover Tool: Download and install the Trend Micro Remnant File Remover Tool to completely remove corrupted files. Click the download link below to start: Download Trend Micro Remnant File Remover Tool (Download Here)
- Download the Correct Installer: After restarting, download your corresponding installer based on your activation code.
- If it starts with an X, download the Maximum Security installer (Download Here).
- If it starts with a P, download the Internet Security installer (Download Here).
- If it starts with an A, download the Antivirus+ Security installer (Download Here).
- If it starts with an M, download the Antivirus for Mac installer (Download Here).
- If you bought it through Best Buy, download Trend Micro Internet Security here.
- If it is included with your Internet Service Provider:
- If it starts with "TXEF", download Trend Micro Maximum Security here.
- If it starts with "TOEF", download Trend Micro Internet Security here.
- If it starts with "TAEF", download Trend Micro Antivirus+ Security here.
- Run the Installer: Double-click the downloaded file to run the installer. If the User Account Control window appears, click Yes.
- Follow the Instructions: Follow the instructions to complete the installation.
- Activate Your Protection: Fill out the account information to activate your protection.
Additional Resources
For more information and tips, you can also check out the following: