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You see this message on your screen:

Software Successfully Upgraded

Why did this happen?

Your Trend Micro program makes sure your computer is always using the latest version compatible with your current Operating System. It installed a program upgrade while you are using your Windows computer.

What should I do next?

As it automatically removed the older version and installed the latest one, click Restart Now to finish the installation.

After restarting, the upgrade will resume in the backgroud. You will see a Upgrading to the newest version icon on the task bar.

Upgrading to the newest version

Once it finishes, a confirmation pop up will appear on your computer, just like this:

You Now Have the Latest Trend Micro Security Protection

Pop up keeps showing even after restart

The software upgrade may be corrupted. Do a clean reinstall of the program:

  1. Get a copy of your serial number.
  2. Log onto your computer using an account with administrator privileges.
  3. Download and install the Trend Micro Remnant File Remover Tool to completely remove the corrupted files.
  4. After restarting, download your corresponding installer:
    Serial Number starts with X Maximum Security
    Serial Number starts with P Internet Security
    Serial Number starts with A Antivirus+ Security
    Bought program through Best Buy Internet Security (Best Buy)
    Bundled with ISP
    Serial Number starts with TXEF
    Maximum Security for ISP
    Bundled with ISP
    Serial Number starts with TOEF
    Internet Security for ISP
    Bundled with ISP
    Serial Number starts with TAEF
    Antivirus+ Security for ISP
  5. Double-click the downloaded file to run the installer.

    If the User Account Control window appears, click Yes.

  6. Follow the instructions to complete the installation.
  7. Fill out the account information to activate your protection.

See also

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