End of Service (EOS) means Trend Micro stops providing updates, fixes, and support for a certain version of its app or program. After this date, the product will no longer work because its system support and online features are no longer active. EOS usually happens about one year after the product’s End of Life (EOL), when Trend Micro only helps you move to the newer version.
Seeing these errors on your Trend Micro Antivirus for Mac?
Why did this happen?
This happens because Trend Micro Antivirus for Mac version 11.5 has reached its End of Service (EOS). Once a version reaches EOS, it can no longer receive updates or run properly on your device.
How do I fix this?
To fix this issue, upgrade to the latest version of Trend Micro Antivirus for Mac by following these steps:
- Save Your Activation Code:
Make sure you have your activation code handy. You'll need it to reactivate your antivirus after reinstallation.
- Remove the Current Antivirus Software:
- Uninstall your current Trend Micro Antivirus application to start fresh.
- Download the Correct Installer:
Download the installer that matches your macOS version from the list below:
- Download Trend Micro Antivirus for macOS Tahoe
- Download Trend Micro Antivirus for macOS Sequoia
- Download Trend Micro Antivirus for macOS Sonoma
- Download Trend Micro Antivirus for macOS Ventura
NOTE: If your macOS version is macOS Mojave or older, consider upgrading your Mac to access the latest antivirus features.
You may also download the Trend Micro Antivirus for Mac installer from Trend Micro: Download and Install or Trend Micro: Quick Help.
- Install the Antivirus:
Open the downloaded installer and select the option to Install Trend Micro Antivirus.
- Follow the Installation Instructions:
Complete the installation by following the on-screen prompts.
- Activate Your Antivirus:
Enter your account information and activation code to activate your Trend Micro protection.