Unable to Sign In to Trend Micro ID Protection Vault on Android & iOS: How to Fix

Having trouble signing in to the Trend Micro ID Protection’s Vault on Android or iOS? Here’s what might be causing it and how to fix it quickly.

Why did this happen?

• Internet issues: Weak or unstable Wi-Fi or mobile data
• Incorrect email or password: Typos, extra spaces, incorrect capitalization, or an outdated password

How do I fix this?

NOTE: If one step doesn’t work, proceed to the next.

1. Check Your Internet Connection. A stable connection is essential for logging in. Make sure your internet is working by:
   1. Open a website in your browser to test connectivity.
   2. Restart your internet router (turn it off > wait 10 seconds > turn it back on again).
   3. Once your connection is stable, try to sign in to the Trend Micro ID Protection Vault app again.
2. Verify Your Email and Password. Ensure that the email address entered in the Vault tab is correct.

   

   1. Double-check your password for typos, extra spaces, or incorrect capitalization.
   2. Ensure that the Caps Lock key is not enabled.
   3. Double-check for any typos or extra spaces.
   4. If you recently changed your password, make sure you are using the updated one.
3. Restart Your Mobile Device. Fully close the app, restart your mobile device, and then try signing in again.
4. Contact Support. If you’re still unable to sign in, reach out to Trend Micro Technical Support for assistance.

Forgot your password?

If you forgot your password:

1. Open Trend Micro ID Protection, then tap How to unlock your vault.

   

2. Select Go to My Account to reset your password.

   

3. Enter your email address and tap Get Instructions.

   

See Also

• How to Import Passwords and Secure Notes to ID Protection
• How to Import Passwords from CSV to ID Protection
• How to Set Up ID Protection Vault on Windows Devices