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This article teaches you on how to recover your compromised or hacked web-based email account (ie. Ymail, Gmail, Hotmail).

Retrieve your Email Account

  1. Sign-in from a different computer as malware infections might be present on your computer.

    Such infections can use a fake login screen or listen to your keystrokes to collect login credentials.

  2. Change your email's password immediately once you have successfully logged in.
    If you forgot your password or if it was changed, do the following:
    • Retrieve your password through your security questions.
      This feature will ask you with the security questions that you had set during initial creation of the account. Security questions include alternate email address, date of birth, or a custom question.
    • If you cannot login to your account, contact your email host provider to get your account reset.
      Once you do this, be prepared with additional information that your email provider might need to reset your email account.
  3. Once you regained access to your account, determine what activity has occurred on your email account.
    This is necessary to inform people that might have received emails from your compromised account. Check the following areas of your email account:
    • Sent Items Folder - May store information or evidence of potential malicious emails that may have already been sent to your friends/colleagues.
    • Activity Log - Some providers have an Activity Log feature that allows you to check recent activity on your account.

Prevent Accounts from Being Hacked

Install Trend Micro Maximum Security to stop malware, fraud, phishing, email hacking, and other targeted attacks on your PC and online accounts.

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