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Has your email been hacked? Learn how to recover gmail account or other email such as Yahoo, Hotmail, and more. Secure your email today!

Retrieve your Email Account

  1. Sign-in from a different computer as malware infections might be present on your computer.

    Such infections can use a fake login screen or listen to your keystrokes to collect login credentials.

  2. Change your email's password immediately once you have successfully logged in.
    If you forgot your password or if it was changed, do the following:
    • Retrieve your password through your security questions.
      This feature will ask you with the security questions that you had set during initial creation of the account. Security questions include alternate email address, date of birth, or a custom question.
    • If you cannot login to your account, contact your email host provider to get your account reset.
      Once you do this, be prepared with additional information that your email provider might need to reset your email account.
  3. Once you regained access to your account, determine what activity has occurred on your email account.
    This is necessary to inform people that might have received emails from your compromised account. Check the following areas of your email account:
    • Sent Items Folder - May store information or evidence of potential malicious emails that may have already been sent to your friends/colleagues.
    • Activity Log - Some providers have an Activity Log feature that allows you to check recent activity on your account.

What should you do if your email is hacked?

A hacked email can lead to identity theft and other security problems, affecting your finances and reputation. Stay calm and follow these simple steps:

  1. Change your password.
  2. Hackers may not change your passwords, so you can still access your account and prevent further attacks. Use the Forgot Password link to change your passwords on all your accounts and devices.

    Remember:

    • Use long, unique, and complex passwords or passphrases for each account. Password managers can help.
    • Enable 2-step verification. This requires a code sent to your phone to log in or change settings, ensuring only you have access.
  3. Check your settings.
  4. Check your account settings for changes. Hackers might forward your emails to themselves to get login info and contacts. Also, check your email signature for any suspicious changes.

    Remember:

    • Alert your contacts that your email was hacked and to ignore any suspicious messages or posts from you until you fix the issue. Warn them not to click on any links you might have sent.
  5. Scan your computer and other devices for malware.
  6. Regularly run a malware scan. If your account gets hacked, check for malware on your computer right away.

    Remember:

    • If malware is found, change your password again and check your settings. Changing passwords without removing malware won't stop hackers if they can get your new passwords.
  7. Implement preventive measures.
  8. Prevent future hacks by avoiding suspicious emails, links, and attachments, including on social networks. Clicking on them can lead to phishing or malware.

    Remember:

    • Use secure and private networks to prevent hackers from accessing your data.
    • Limit personal information on social media to protect against hackers and identity thieves.
    • Bookmark trusted websites, especially for online shopping, to avoid malicious sites.

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πŸ“± Prevent Hacking with Expert CareπŸ›‘οΈ

Concerned about the security of your accounts? Let our IT Helpdesk Service put your mind at ease! Our expert technicians will remotely check if your accounts and devices have been hacked and thoroughly examine its settings to prevent unauthorized access. With our meticulous attention to detail, we'll ensure your device is configured securely, guarding against potential threats from hackers.

Don't leave your devices vulnerable to cyber attacks. Invest in our expert service today!

Buy Trend Micro IT Helpdesk Service Now!

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