How to Recover Hacked Email Accounts

If your email account has been hacked, follow these simple steps to retrieve it and secure your information.

Retrieve Your Email Account

1. Sign in from a different computer. This helps avoid malware that might be on your usual device. Malware can create fake login screens and capture your keystrokes.
2. Change your email password immediately after logging in. If you forgot your password or it was changed, do the following:
   • Retrieve your password using your security questions. These might include your alternate email address, date of birth, or a custom question you set up when creating your account.
   • If you cannot log in, contact your email provider to reset your account. Be ready to provide any information they may need.
3. After regaining access, check your email activity. This is important to inform anyone who may have received suspicious emails from your account. Look at:
   • Sent Items Folder - Check for any emails that may have been sent without your knowledge.
   • Activity Log - Some email providers have this feature to show recent account activity.

What Should You Do If Your Email Is Hacked?

A hacked email can lead to serious issues like identity theft. Stay calm and follow these steps:

1. Change your password. If hackers didn’t change it, you can still access your account. Use the Forgot Password link to update your passwords across all accounts and devices.
   • Use long, unique, and complex passwords. Consider using a Password Manager.
   • Enable 2-step verification. This adds a code sent to your phone for extra security.
2. Check your settings for any changes. Hackers may forward your emails to themselves or alter your email signature.
   • Inform your contacts about the hack and advise them to ignore any suspicious messages from you.
3. Scan your computer and devices for malware. Run a malware scan regularly, especially after a hack.
   • If malware is found, change your password again and check your settings.
4. Implement preventive measures to avoid future hacks. Be cautious with emails, links, and attachments.
   • Use secure networks to protect your data.
   • Limit personal information on social media.
   • Bookmark trusted websites to avoid malicious sites.

See also

• How can I create a strong password for my email account?
• How can I prevent my email from being hacked in the future?