If you're looking to get in touch with Trend Micro customer support, we offer a variety of ways to assist you with any questions or concerns you may have.
Need Help with Your Subscription or Account?
For any subscription and account management queries, please visit our Trend Micro Account Support page.
Installation Assistance
Need help installing your product? Visit our Trend Micro Installation Support page, click the download button, and follow the on-screen instructions. Need more help? Click the chat icon for live support.
Experiencing Product Issues?
If you're encountering issues or need troubleshooting help, visit our Contact Support page or submit an email request through our Email Support form.
Auto-Renew and Refunds
To check your Auto Renew Status or to Request a Refund, please use our Request form.
Need Help with Purchases or Renewals?
For assistance with purchases, billing, or renewals, please refer to the phone support details provided on our official website or on your product documentation and email after purchasing.
For help with purchases, billing, or renewals of subscription from Best Buy, contact Geek Squad. If you purchased your subscription through your ISP, contact them directly.
Contact Trend Micro Customer Support as a Premium User
If you're subscribed to Premium 24x7 Support, follow these steps to access the premium hotline:
- Sign in to Help Center using your Trend Micro Account.
- Once signed in, click the 📞 Call Us button beside your name you see at the upper left.
- The Premium 24x7 Support hotline will appear. Call for assistance.
NOTE: If you can't find the 📞 Call Us button beside your name, it means you are not subscribed to Premium 24x7 Support.
Need Help with Your Trend Micro Business Product?
For help with Trend Micro Business products like Worry-Free Business Security, Trend Vision One, or Apex One, visit the Trend Micro Business Success Portal.
