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Activation and Add a Device
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Renew Subscription
If you need a copy of your invoice for Trend Micro products and services, follow these simple steps to download it.
If you purchased your Trend Micro subscription at a retail store, visit the store again and request a copy of your receipt.
Auto Renewal is a convenient service that automatically extends your subscription for another year before it expires. Trend Micro subscriptions are set to Auto Renew when you purchase them through our online store.
Note: If you are subscribed to auto renewal, you will be charged up to 15 days before the expiry date.
Your subscription will renew automatically without any action required from you. Before it expires, you'll get an email detailing the amount and date of the charge. If you want to cancel, you can do so by clicking the links in the email. The charge will be made on the same credit card you used for the original purchase. After successful renewal, you'll receive a confirmation email. Your Trend Micro software will be automatically renewed, and you won't need a new activation code. Your license will be extended seamlessly, ensuring continuous protection without any additional steps from you.
When you purchase Trend Micro online, it's typically configured to automatically renew. This ensures continuous protection without interruption when your subscription nears expiration.
To verify if your Trend Micro subscription is set to auto renew, follow these steps:
Auto Renew ensures your devices have continued protection so you will not have to do it manually.
To check your Auto Renew Date for Trend Micro, follow these steps:
The Auto Renew Date typically falls a few days before the expiry date. You will receive an email notification detailing the amount to be charged and the expected billing date.
If you've purchased Trend Micro products in Australia or New Zealand, follow this guide to claim your cashback easily.
Ensure your Trend Micro product is installed and activated. Then, visit the appropriate cashback website based on your purchase location and type:
Follow the instructions provided in this Trend Micro Help Center Article:
How to File Your Cashback Claim
To update your credit card or payment details for your Trend Micro subscription, follow these steps:
If you need to update your payment details and can't locate your order information, you can renew your subscription manually:
Renewing early will simply add more time to your subscription, without affecting any remaining subscription time you have already paid for.
No worries! Trend Micro will send you a reminder when it's time to renew. At that time, you can easily update your payment details.
To update your credit card or payment details for your Trend Micro subscription, follow these steps:
If you need to update your payment details and can't locate your order information, you can renew your subscription manually:
Renewing early will simply add more time to your subscription, without affecting any remaining subscription time you have already paid for.
No worries! Trend Micro will send you a reminder when it's time to renew. At that time, you can easily update your payment details.
Accessing your past billing details can help you manage your subscription more effectively.
To check the billing details from previous years of your subscription, follow these steps:
Getting locked out of your account can be incredibly frustrating. Here are some steps to resolve the issue:
If you've forgotten your Google account, you can recover it through Google's recovery page.
If you've forgotten your Apple account, you can recover it through Apple's recovery page.
If your registered email address is no longer accessible, contact our Technical Support for assistance in updating your account information.
You will receive an email notification confirming the deactivation of Two-Factor Authentication.
You can cancel your subscription through https://account.trendmicro.com/ if you purchased it online. If it was an in-app purchase, you can cancel it on the Play Store or App Store.
Note: Click Manage Subscription to cancel Auto-Renewal if you're in Australia or New Zealand.
NOTE: If you are using a trial subscription, there is no need to cancel it from your account page.
You'll still get the service for the time you've already paid for. For monthly subscriptions, cancelling means it won't renew next month, but you'll keep the service until then. For annual subscriptions, cancelling means it won't renew next year, but you'll keep the service for the rest of the current year.
If you've made an online purchase and want to request a refund, follow these steps:
Kindly wait for the refund confirmation email that will be sent to your email address, and the refund will be processed within 5-7 business days.
Need help activating your Trend Micro product? Follow these simple steps to find your activation code based on your purchase method.
After purchasing online, check your Order Confirmation Email. Remember to look in your spam folder too. If you can't find it, contact Technical Support with your name and email address.
The 20-character alphanumeric activation code is usually inside the product box or on your receipt. If you cannot find it, contact Technical Support with a scanned copy of your receipt and the retail store name.
No activation code is required for purchases made through the Microsoft Store, iTunes, Google Play Store, or the iOS App Store. Your subscription will automatically update its expiration date after purchase.
Open Trend Micro Security, click the Profile icon at the top right, then select About the Software, or click on the expiry date at the lower right. Your activation code will be displayed on the right.
Open Trend Micro Antivirus. In the Menu bar, select Trend Micro Antivirus > Subscription… Your activation code will be displayed on the right.
Open the Trend Micro app, tap the ⋮ icon, then tap Settings. Under Account & Subscription, find the activation code section.
The Pairing Code also serves as your activation code. You can find it in your Order Confirmation Email or printed on the Quick Start Guide or E-Pay Receipt.
Open the Home Network Security, app tap Menu > Settings. Locate the Pairing Code under ACCOUNT.
Follow these steps to secure additional laptops, desktops, or mobile devices with your Trend Micro subscription.
Move your Trend Micro protection from an old device to a new computer, mobile phone, or tablet using your Trend Micro Account.
Follow these steps to transfer your Trend Micro protection to another device:
Updating your activation code (also known as a serial number) on your devices ensures your Trend Micro security software continues to protect you effectively. Here’s how to update your activation code across different devices.
Follow these steps carefully to ensure you don't accidentally delete protection from active devices.
If you're having trouble removing a device, it might be due to one of these reasons:
Ensure your device is protected by confirming that Trend Micro Security is properly installed on your Windows, Mac, iPhone, or Android device.
Trend Micro aims to keep your devices safe. Contacting our technical support team will help us assist you better.
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