If you've recently updated your Microsoft Edge browser to version 118.0.2088.46, you may have noticed that your Trend Micro Security Extension mysteriously disappears when you open Pay Guard from the Trend Micro Toolbar and then close the browser. And it's not just you; many users have encountered this issue.
Why Did This Happen?
This unexpected vanishing act is caused by the latest Edge version's behavior. It prevents the Pay Guard process from running, which, in turn, results in the sudden removal of the Trend Micro Security Extension. But don't worry, we're on the case!
We're in close coordination with the Microsoft Team to investigate this issue. Rest assured that as soon as we have any updates regarding a resolution, we'll keep you informed. We greatly appreciate your patience and understanding in this matter.
What Should I Do Next?
While we're working on solving this issue, we highly recommend using alternative browsers such as Google Chrome or Mozilla Firefox to ensure your online protection when accessing banking or shopping websites.
- Open Google Chrome or Mozilla Firefox browser.
- Install the Trend Micro toolbar for your chosen browser,
- Go to the Start menu (⊞) from the lower right corner of your screen and navigate to Settings.
- Click on Apps, then select Default apps.
- Look for the Web browser setting, then choose Google Chrome or Mozilla Firefox as your preferred browser and select Switch anyway if prompted.
You're all set! From now on, whenever you open the Pay Guard feature from the toolbar, it will seamlessly open in your selected browser. If you continue to encounter any issues or have questions, please don't hesitate to contact us. We're here to assist you with any concerns you may have.