How to Transfer Trend Micro Protection to a New Device

LAST UPDATED: JUN 27, 2025

If you're switching devices, you can easily transfer your Trend Micro protection to your new computer, mobile phone, or tablet through your Trend Micro Account.

What to Do If Your Subscription Covers More Than One Device

1. On your new device, go to the official My Trend Micro Account portal at https://account.trendmicro.com/. This site is your go-to place for any information related to your Trend Micro subscriptions.
2. Enter your email address and password, then select Sign In.
3. If you use Two-Factor Authentication, enter the verification code sent to your Authenticator App, email, or text.
4. After logging in, select the License tab to see your current subscription.
5. Select Manage Device and find the device you want to remove.
6. Click the X icon at the top right corner of the device's entry. Make sure to double-check the device name to avoid removing the wrong one.
7. Once the old device is removed, click the Add Device button.
8. Click the Download button and follow the on-screen instructions to finish the installation.

What to Do If Your Subscription Only Covers One Device

If your Trend Micro protection only covers one device, simply install the app or program on your new device. If you see a 'Sign In to Transfer Protection' error on Windows, check our guide: Fix 'Sign In to Transfer Protection' Error on Windows.

How to Switch from Best Buy to Trend Micro Direct Subscription

If you want to transfer your Trend Micro protection from a Best Buy or other retail purchase to a direct subscription, you need to cancel your current subscription and buy a new one from the Trend Micro Official Online Store.

See also

• What To Do If You Forgot Your Trend Micro Account Password
• What is a Trend Micro Account?
• Set up Two-Factor Authentication