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If you've purchased Trend Micro products and services in Australia and New Zealand, it's time to get your cashback. Here's a step-by-step guide to make the process simple for you.

Where to File for Cashback

Before you start, make sure you've installed and activated your Trend Micro product on your computer or mobile device. Once that's done, head over to the appropriate cashback website based on your purchase:

How to File Your Cashback Claim

  1. Enter your Activation Code, then click Submit.
  2. Fill out the needed information, then click Submit.

Once you've completed these steps, you'll receive a system email notification to the email address you provided, along with a ticket number for future communication with the Cashback Customer Service Team.

Where to Find Your Activation Code

  • For Online Purchases, you will see it on the Order Confirmation Email.
  • For Retail Purchases, you will see it on the barcode of the Order Confirmation Receipt.
  • Activation Code Format: 20 alphanumeric characters, beginning with an X (e.g., XEAF-1234-5678-5015-4624).

Where to Find Your Cashback Number

  • For Online Purchases, you will see it on the Order Confirmation Email.
  • For Retail Purchases, you will see it on the barcode of the Order Confirmation Receipt.
  • Cashback Code Format: (e.g., T50).

What is My BSB No.?

BSB No. stands for Bank State Branch Number and is used by Australian banks to indicate the state and branch the account number came from. To find your BSB Number:

  • Search online using the official BSB search tool provided by the Australian Payments Network.
  • Check your bank statement; it's usually printed there.
  • Contact your bank's customer service hotline for assistance.

What is My Bank Account Number?

For New Zealand citizens, bank account numbers follow this pattern: AA BBBB CCCCCCC DDD. The first six digits (AA BBBB) denote the Bank ID, the next seven digits (CCCCCCC) represent the account number, and the remaining digits show the account suffix (usually 2 or 3 numbers).

If your account number is 12-3456-1234567-00:

  • Bank ID: 12-3456
  • Account Number: 123456700

How Will I Get My Money Back?

Your cashback will be delivered via EFT (Electronic Funds Transfer) to the bank account you entered on the cashback form.

Check Your Cashback Claim Status

Note that the cashback process takes 28 business days from the date of submission. To check your claim status, follow these steps:

  1. Visit the official cashback claim status website for your type of purchase:
  2. Enter the email address you used for the cashback claim.
  3. Type the Ticket ID found in the email you received after filing the cashback.
  4. Click the "View Status" button to proceed.


If you encounter any issues during the process, don't hesitate to start a live chat for assistance.

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