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Logging into your Trend Micro account should be the first step to securing your digital life, but what if your licenses are nowhere to be found? This guide will help you pinpoint and solve the issue for a variety of Trend Micro products such as Device Security, Device Security Pro, Device Security Advanced, Device Security Ultimate, Premium Security Suite, Maximum Security, Internet Security, Antivirus+ Security, Trend Micro VPN, Cleaner One Pro/Cleaner Pro, Home Network Security, ID Security, ID Protection, Password Manager, Mobile Security for Android, and iOS.

What Happened?

Let's explore why you might not be seeing your license:

  • New Account: Perhaps you've created a new account that doesn't have any licenses linked to it yet.
  • Not Yet Activated: You have a new license that has not been activated or registered to your Trend Micro account yet.
  • Another Account: Your licenses might be associated with a different Trend Micro account.
  • Old Email Address: You could be signed in with an outdated email address that isn't linked to your current licenses.
  • Third-Party Retailers: Licenses purchased through third-party retailers like Best Buy or your ISP may need to be manually added to your account.

How to Reclaim Your License

Follow these steps to locate and manage your licenses across all Trend Micro products:

  1. Check Subscription Information
    Access the subscription section within your Trend Micro app to view your active Serial Number/Activation Code and the email tied to your account.
    For a detailed walkthrough, check this solution how to find your activation code: Where to Find Your Trend Micro Activation Code
  2. Use the Correct Trend Micro Account
    If you have multiple Trend Micro accounts, ensure that you're logged into the one with your active licenses.
    If you're having trouble logging in, check the solutions found in this article: Trouble Logging into Trend Micro Account
  3. Activate Your Trend Micro License
    You can use Trend Micro subscriptions from Best Buy and Internet Service Providers without activating them under an account.
    To activate these licenses, follow the instructions here: How to Activate Trend Micro Products With A New Subscription

    For newly purchased online subscriptions, you'll receive a new license that needs to be activated. This link provides easy activation steps: How to activate Trend Micro Security
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