When you log into your Trend Micro account, you should be able to see your subscriptions. But what if you can't find them? This guide will help you locate and manage your subscriptions.
What Happened?
Here are some reasons why you might not see your subscription:
- New Account: You may have created a new account without any subscriptions linked to it.
- Not Yet Activated: Your new subscription might not be activated or registered to your Trend Micro account.
- Another Account: Your subscriptions could be linked to a different Trend Micro account.
- Old Email Address: You might be signed in with an outdated email that isn’t connected to your current subscriptions.
- Third-Party Retailers: Subscriptions bought from retailers like Best Buy may need to be added manually to your account.
How to Get Back Your Subscription
Follow these steps to find and manage your subscriptions for all Trend Micro products:
Check Subscription Information
Go to the subscription section in your Trend Micro app to see your active Serial Number/Activation Code and the email linked to your account. For a detailed guide, visit this link: Where to Find Your Trend Micro Activation Code.
Use the Correct Trend Micro Account
If you have multiple Trend Micro accounts, make sure you are logged into the one with your active subscriptions. If you have trouble logging in, check the solutions in this article: Trouble Logging into Trend Micro Account.
Activate Your Trend Micro Subscription
You can use subscriptions from retailers like Best Buy without activating them under an account. To activate these subscriptions, follow the instructions here: How to Activate Trend Micro Products With A New Subscription.
For newly purchased online subscriptions, you will receive a new subscription that needs activation. For easy activation steps, visit: How to activate Trend Micro Security.