When making an online purchase from Trend Micro, you might see an error message that says:
"Sorry, we are unable to process your order. Your card must be authenticated with 3-D Secure before continuing."
Why did this happen?
3-D Secure is an added layer of security used by banks to protect your credit or debit card during online transactions. This system requires you to verify your identity—usually through a one-time password (OTP), biometric verification, or a banking app—before the transaction can be approved.
This error means your card requires 3-D Secure authentication, but the process couldn’t be completed, which caused the payment to fail.
What should I do next?
Contact your card issuer or bank directly. They can walk you through the next steps so you can complete your purchase without further issues. Since they manage the 3-D Secure protection on your card, they can:
- Explain how 3-D Secure works for your specific card
- Help you complete the authentication process
- Resolve any problems that may be blocking the transaction
