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If you’ve lost or can’t find your Trend Micro ID Protection Client Key, don’t worry! You can easily reset it by following these simple steps.

What You'll Need:

Before you begin, make sure you have the following information on hand:

  • Activation Code for your Trend Micro subscription.
  • The email address linked to your Trend Micro account.
  • A reason for resetting your Client Key.
  • A screenshot of the Client Key Signature.

    • Enter Client Key to Set Up Vault

Steps to Reset Your Client Key:

  1. Contact Trend Micro Support:
    2.
  2. Provide the Required Info:
    3.
    • When you contact support, share the information listed above to help us process your request.
  3. Follow Support’s Instructions:
    4.
    • Our support team will review your request and provide you with the next steps.
  4. Wait for Confirmation:
    5.
    • Once your request is processed, you will receive an email confirming that your Client Key has been reset.
  5. Set Up Your ID Protection Vault:
    6.
    • After receiving the confirmation, you can set up your ID Protection Vault again to get your new Client Key. Link to instructions here

Why Do I Need to Contact Support to Reset My Client Key?

Your Client Key is a critical security feature that helps protect your passwords and other sensitive data. It’s unique to you, and for your safety, we require verification before resetting it. This ensures that only you can access and manage your information securely.

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