If you’ve lost or can’t find your Trend Micro ID Protection Client Key, don’t worry! You can easily reset it by following these simple steps.
🚨 Important Data Loss Warning:
- Resetting your Client Key will automatically and permanently delete all data stored in your ID Protection Vault, including saved passwords and secure notes. This information cannot be recovered after the reset.
- Before requesting a reset, make sure you have backed up any important data you wish to keep.
📋 What You'll Need
Before you begin, make sure you have the following information on hand:
- Activation Code for your Trend Micro subscription.
- The email address linked to your Trend Micro account.
- A reason for resetting your Client Key.
- A screenshot of the Client Key Signature.
Steps to Reset Your Client Key:
- Contact Trend Micro Support:
- Get in touch with our Trend Micro Support Team.
- Provide the Required Info:
- When you contact support, share the information listed above to help us process your request.
- Follow Support’s Instructions:
- Our support team will review your request and provide you with the next steps.
- Wait for Confirmation:
- Once your request is processed, you will receive an email confirming that your Client Key has been reset.
- Set Up Your ID Protection Vault:
- After receiving the confirmation, you can set up your ID Protection Vault again to get your new Client Key. Link to instructions here
Why Do I Need to Contact Support to Reset My Client Key?
Your Client Key is a critical security feature that helps protect your passwords and other sensitive data. It’s unique to you, and for your safety, we require verification before resetting it. This ensures that only you can access and manage your information securely.
Note: Because resetting a Client Key permanently erases all stored Vault data, our support verification process ensures you understand the risk and have a chance to back up any important information before proceeding.