We understand you may have concerns about this change, and we are here to help you transition smoothly to continue managing your passwords securely.
What is Password Manager?
Password Manager helped you safely store and manage your passwords. It allowed you to save passwords, autofill login forms, and keep your accounts secure.
When Did the Service End?
The Password Manager service officially ended on November 16, 2025.
What Happened After Password Manager Service Ended?
Password Manager is no longer available. You cannot use any features, such as viewing, saving or exporting passwords from the app, and the app no longer receive updates and support.
Why Did You Discontinue Password Manager?
To make our services better for our customers, we have stopped offering the old 'Password Manager' service. We have launched called Trend Micro ID Protection, a new product with enhanced features for password and identity management.
Alternative Solution
We recommend switching to Trend Micro ID Protection, which allows you to manage your passwords and protect your identity in one place.
How to Transfer Your Passwords From Password Manager to ID Protection
Import your saved passwords and notes from Password Manager to ID Protection.
➡️ See: How to Import Passwords from Trend Micro Password Manager to ID Protection.
Included Subscriptions
If you have one of the following subscriptions, Trend Micro ID Protection is included at no extra cost:
- Premium Security Suite
- Personal Protection Suite
- Security Suite Ultimate
- Security Suite Pro Plus
- Security Suite Pro
- Maximum Security (available for US and Canada customers)
If you don’t have one of these, you may need to purchase Trend Micro ID Protection separately.
Common Questions
Q: What is my Vault password?
A: In the old Password Manager, Your Vault Password is the main password you needed to unlock your vault and access stored login credentials and secure notes. Forgotten Vault Passwords could not be recovered — resetting your Vault Password would delete all your stored Password Manager data permanently.
Q: What happens to my paid time?
A: Any unused time on an active subscription will be honored. You will be upgraded to ID Protection for the time remaining.
Q: I have receipts but I’m being asked to renew — why?
A: This may mean your subscription type changed. 💬 Contact Trend Micro Support so we can check your account.
Q: I can’t get Password Manager to open before migration deadline — what now?
A: You can still export your passwords through the ID Protection app or web portal. For details, please see: How to Move Passwords from Password Manager to ID Protection
Q: Does Trend Micro ID Protection work with Mozilla Firefox?
A: Not yet. ID Protection currently works best with Google Chrome and Microsoft Edge.
While it isn’t available as an extension for Mozilla Firefox or Safari yet, you’re still fully able to access and manage your passwords anytime through the ID Protection web portal.
Q: Can I export my passwords from ID Protection?
A: Not yet. ID Protection does not currently include an export option, but this feature will be available in future versions. Rest assured, all your passwords remain securely stored and accessible within the app whenever you need them.
Q: Why haven’t I received an upgrade notification yet?
A: You can quickly check your email inbox (including your spam or junk folders) and sign in to your Trend Micro Account to go to the Licenses tab to see if ID Protection has been added. If it’s not there yet, our Support team is happy to help get you set up.
Q: Why am I still getting “subscription ended” pop-ups?
A: Don’t worry! To stop the alerts, simply uninstall the old Password Manager app completely and install ID Protection. Once installed, the pop-ups will disappear and you’ll be all set.
Important: Subscription Changes
After October 16, 2025, monthly Password Manager subscriptions purchased through the app are discontinued and automatically canceled. This means:
- You will no longer be charged for the monthly (in-app) subscription.
- Your access to the Password Manager app and data will end once the subscription is canceled.
- To continue managing passwords securely, migrate to Trend Micro ID Protection before November 16, 2025.
For Maximum Security Users
If you activated Password Manager before using your Trend Micro Maximum Security subscription, there’s no need to worry — you’re already included in our upgrade process to Trend Micro ID Protection.
Here’s what you need to know:
- Your subscription will automatically include ID Protection.
- You’ll receive a notification to confirm your plan has been updated.