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You see this on your Trend Micro Home Network Security Power User Group app:

You have left the Power User Group. Please install the Trend Micro Home Network Security app.

"Thank you
You have left the Power User Group. Please install the Trend Micro Home Network Security app."

Why did this happen

You unsubscribed the Power User Group version.

What should I do next?

Switch back to the Trend Home Network Security normal version on your mobile device. You will use the same pairing code with your Home Network Security. Make sure you have a copy of it.

  1. Open the Google Play Store or the Apple App Store on your mobile device.
  2. Search Trend Micro Home Network Security.
    You can also scan this QR code on your mobile device:

    Install Trend Micro Home Network Security via QR code

  3. Tap Get or Install.
  4. Wait for the installation to finish.
  5. Connect your mobile device to the same WiFi network as your Station.
  6. Open the Home Network Security app on your device.
  7. Read the License Agreement, then tap Agree and Continue.
  8. Make sure that the Home Network Security Station light is green, then tap Next.

    Make sure the Station light is green

  9. Type your pairing code, then tap Next.
    If you have a Trend Micro Device Security subscription, type your serial number instead.
    Type your pairing code
    A Connection Successful message should appear.
    Connection Successful message

    If the app is unable to connect to the Station within one minute, use the QR code reader that will appear on your screen. Scan the Station Code found at the bottom part of the Station.

  10. Wait for the Sign In page to appear, then sign in to your Trend Micro Account.

    Sign in to your Trend Micro account

Keywords: switch back,unsubscribe
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