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Auto-renew makes life easier by keeping your protection active without interruptions, so you don’t have to worry about renewal dates, missed payments, or sudden security gaps. If you want to stop the automatic renewal of your Trend Micro subscription, follow these easy steps.

1. Log in to Trend Micro Account
   Go to https://account.trendmicro.com and sign in with your registered email and password.
2. Click Manage Subscription
   Find the subscription (Serial Number) you want to cancel auto-renewal for, then click Manage Subscription next to it. If you cannot see the Manage Subscription button or if the button is not working, please contact support for assistance.
3. Select Cancel Subscription
   This will trigger a pop-up that explains what to expect when cancelling auto-renewal.
4. Click Continue
   Proceed with the cancellation process.
5. Fill Out the Feedback Form
   Let us know why you're cancelling by answering a short form, then click Submit.
6. Select Your Preferred Option
   After submitting, you can either select Stay Subscribed or click Stop Auto Renew to manually renew in the future.

In some cases, the Manage Subscription button may not show any options if auto-renewal is already turned off or if your current payment details are not yet fully available in our system. When this happens, the Manage Subscription button might not offer further options to change your credit card or cancel your subscription.

If you're trying to cancel Auto-Renewal

Good news! If the Manage Subscription button doesn’t show any options, that usually means your auto-renewal is already turned off. Rest assured — you won’t be charged again unless you decide to renew your subscription manually.

If you're trying to update your credit card

Right now, the best way to update your credit card is to manually renew your subscription. By doing this, your new card details will be saved for future use—no extra steps needed.

We’re currently offering limited-time discounts for customers who choose to renew manually. It’s a great opportunity to stay protected and save money at the same time.

👉 How to renew with a discount

To activate your Trend Micro product for the first time, follow these steps:

1. Visit the Activation Portal.
2. Click the Get Started button.
3. Create a Trend Micro Account using your email address or phone number.
4. Provide a secure password, then click Next.
5. Enter your first and last name to complete your profile, then click Next.
6. Enter your activation code, agree to the Trend Micro License Agreement, and click Next.

If you have a new activation key, here’s how to use it:

1. Go to the Activation Portal.
2. Click the Get Started button.
3. Below the Next button, click Sign In.
4. Sign in with your email address or phone number, then click Next.
5. Enter your password, then click Next.
6. Provide your new activation code, agree to the Trend Micro License Agreement, and click Next.

Installing Trend Micro on an additional computer is straightforward:

Add Laptop, Desktop, Mac or Macbook to Protect

To upgrade on a Windows PC or laptop, follow these steps:

1. Open a web browser and go to the https://account.trendmicro.com.
2. Sign in using your email address and password.
3. Click the 'Download' tab located near "Licenses", "Profile", and "Resources".
4. Select the program or app you want to download and click 'Download to this Device'.
5. Follow the prompts to complete the installation.

Add Android Phone, Tablet, iPhone, or iPad to Protect

1. On your device, open a web browser and visit the https://account.trendmicro.com.
2. Login with your existing credentials.
3. Tap the Menu icon, then choose 'Download'.
4. Press the Download button under 'Maximum Security'.
5. Follow the link to the Google Play Store or the Apple App Store.
6. Select 'Get' or 'Install' to download the Mobile Security app.
7. Open the app after installing it, then sign in with your Trend Micro account to activate protection on your Android or iOSdevice.

If you've made an online purchase and want to request a refund, follow these steps:

1. Go to the Trend Micro's Refund Request Page.
2. Choose Refund a recent ONLINE purchase under I need help with*.
3. Select the product you want to refund and state your reason.
4. Provide your details.
5. Click Submit Request.

Note: Kindly wait for the refund confirmation email that will be sent to your email address, and the refund will be processed within 5-7 business days.

If you purchased your subscription directly from a retail store, visit the store with your proof of purchase and request a refund.

For in-app and Best Buy transactions, check out the links below for instructions:

• How to Refund Trend Micro In-App Purchases
• How to Refund Trend Micro Purchased from Best Buy