You just renewed your Trend Micro subscription, but you did not receive an Order Confirmation Email for your purchase.

Why did this happen?

  • Emails you receive from Trend Micro may have moved in the spam or junk folder.
  • You may typed in a different email address.
  • You may have mistyped your email address.
  • You used a different email address the previous year you purchased your program.
  • The Trend Micro online purchase portal is undergoing system improvements in the backend while you are renewing your subscription.

What should I do next?

Check your email spam or junk folder.

If the Order Confirmation Email is still not there, prepare the following information, then start a chat with a Trend Micro Support Representative to fix this issue:

See also

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