You just renewed your Trend Micro subscription, but you didn’t receive an Invoice Email. Here’s why this might happen:
- Your email may have gone to the spam or junk folder.
- You may have typed in a different email address.
- You might have mistyped your email address.
- You could have used a different email address when you purchased your program last year.
- The Trend Micro online purchase portal might be undergoing system improvements while you are renewing your subscription.
What Should I Do Next?
First, check your email’s spam or junk folder. If you still can’t find the Invoice Email, follow these steps:
- Gather the following information:
- Name
- Email Address
- Purchase Date
- Invoice Number
- Contact Trend Micro Support for help.