You just renewed your Trend Micro subscription, but you did not receive an Order Confirmation Email for your purchase.
Why did this happen?
- Emails you receive from Trend Micro may have moved in the spam or junk folder.
- You may typed in a different email address.
- You may have mistyped your email address.
- You used a different email address the previous year you purchased your program.
- The Trend Micro online purchase portal is undergoing system improvements in the backend while you are renewing your subscription.
What should I do next?
Check your email spam or junk folder.
If the Order Confirmation Email is still not there, prepare the following information, then start a chat with a Trend Micro Support Representative to fix this issue:
- Name
- Email Address
- Purchase Date
- Trend Micro Activation Key
