How to Remove Trend Micro Protection on an Old Device

WARNING: Before deleting protection, check the computer (Windows, Mac) or mobile device (Android, iPhone or iPad) name to prevent accidental removal on existing devices.

Step-by-Step Guide

If you're unsure which device to remove, follow these steps to identify which device is inactive and no longer being protected by Trend Micro:

1. Open Trend Micro to check if the device is still protected.
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   Windows

   System Tray:

   1. Click on the hidden icons at the bottom-right corner of your screen.
   2. Look for the Trend Micro icon. .
   3. Hover over the icon to get more information.

   Windows Search Browser:

   1. Press the Windows key on your keyboard.
   2. Type Trend Micro Maximum Security (or any of the Compatible Products) and check the results.

   Installed Programs:

   1. Press the Windows key and the R button simultaneously.
   2. Type appwiz.cpl and press Enter.
   3. Check if Trend Micro is listed among the installed apps.

   
   

   Compatible Products:

   • Trend Micro Maximum Security
   • Trend Micro Internet Security
   • Trend Micro Antivirus+ Security
   • Trend Micro Password Manager
   • Trend Micro Cleaner One Pro
   • Trend Micro VPN

   Mac

   Menu Bar:

   1. Look for the Trend Micro icon in the top menu bar.
   2. The icon should be visible if Trend Micro is installed.

   Applications Folder:

   1. Open the Applications folder.
   2. Check for the Trend Micro folder and look for installed applications.

   Activity Monitor:

   1. Open Activity Monitor from the Utilities folder.
   2. Look for any Trend Micro processes in the list.

   
   

   Compatible Products:

   • Trend Micro Antivirus for Mac
   • Trend Micro Cleaner One Pro
   • Trend Micro VPN

   iPhone (iOS)

   Home Screen:

   1. Check your home screen for the Trend Micro app icon.

   Search for the App:

   1. Swipe down on the home screen.
   2. Tap the magnifying glass icon and type Trend Micro Mobile Security in the search bar.

   Device Settings:

   1. Open the device Settings app.
   2. Scroll down and look for Trend Micro Mibile Security in the list of installed apps.

   
   

   Compatible Products:

   • Trend Micro Mobile Security for Android
   • Trend Micro Password Manager
   • Trend Micro ID Protection
   • Trend Micro Home Network Security
   • Trend Micro VPN

   Android

   App Drawer:

   1. Swipe up the home screen to open the app drawer on your Android device.
   2. Tap the magnifying glass icon and type Trend Micro Mobile Security in the search bar.

   Device Settings:

   1. Open the device Settings app.
   2. Look for Apps or Application Manager and find Trend Micro Mobile Security in the list.

   Google Play Store:

   1. Open the Google Play Store.
   2. Look for your profile picture or icon in the top right corner of the screen and tap on it.
   3. Tap on Manage app & devices.
   4. Tap on Manage.
   5. Under Installed apps tab find Trend Micro Mobile Security.

   
   

   Compatible Products:

   • Trend Micro Mobile Security for iOS
   • Trend Micro Password Manager
   • Trend Micro ID Protection
   • Trend Micro Home Network Security
   • Trend Micro VPN

2. Identify the device name where Trend Micro is still installed.
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   Windows

   1. Click Start: Open the Start menu.
   2. Go to Settings > About: Your device name is shown here.

   Mac

   1. Open System Preferences: Navigate to System Preferences.
   2. Click Sharing: Your computer name is at the top of the Sharing Preferences.

   iPhone/iPad

   1. Tap General: Open the General settings.
   2. Tap About: Find your device name under the device info.

   Android

   1. Open Settings: Go to your Settings app.
   2. Tap About Phone: Your device name is listed here.

   
   

   NOTE: Take note of the device name that is still protected by Trend Micro.



3. Go to the Trend Micro Account portal via https://account.trendmicro.com/.
4. Type your email address and password, then click Sign In.

   If you set up Two-Factor Authentication, you will need to type in the verification code sent to your preferred method (Authenticator App, Email or Text).

5. Click the Licenses tab, then look for your ongoing subscription.
6. Click Manage Device +, then hover to the inactive device you want to remove protection.

   NOTE: You can compare the device name to see which one is still protected by Trend Micro.

7. Click the X icon on the upper right corner of the inactive device.
8. Click Yes to confirm.

I can't remove a device from my account

The X button to remove a device may not be visible or clickable in certain situations. Here are some examples:

• Your license covers only one device.
• Your subscription covers multiple devices, but only one device is currently using it.

To transfer the protection to a new device, install Trend Micro on it. You might see a "Sign In to Transfer Protection" or "Too Many Installations" error message when you try to install. Follow these steps to transfer protection to another device:

1. Click on the Sign In button.
2. Log in to your Trend Micro Account by providing your password on the browser that will open.
3. Select the name of the computer or device where the program was previously activated or the device you want to replace with your new one.
4. Provide a new computer name, such as "Personal Laptop" or "Home Computer," and click Next.
5. Follow the on-screen instructions and click Transfer Now.

For more information, visit the article Fix 'Sign In to Transfer Protection' Error on Windows.

See also

• Transfer protection to a new device
• Add another device for Trend Micro to protect
• What is a Trend Micro Account?
• Enable Trend Micro Account Two-Factor Authentication
• Cannot log in to Trend Micro Account
• Cancel online purchases