Warning: Before removing protection, make sure you know the names of your devices. This helps avoid accidentally deleting the wrong one.
Step-by-Step Guide to Identify Inactive Devices
If you are unsure which device to remove, follow these steps to check which one is no longer protected by Trend Micro:
On a Windows Computer
- Check the System Tray:
- Look at the bottom-right corner of your screen.
- Click on the hidden icons.
- Find the Trend Micro icon and hover over it for more information.
- Check Windows Search:
- Press the Windows key on your keyboard.
- Type Trend Micro Maximum Security and check the results.
- Check Installed Programs:
- Press the Windows key and the R key at the same time.
- Type appwiz.cpl and press Enter.
- Look for Trend Micro in the list of installed apps.
On a Mac
- Check the Menu Bar:
- Look at the top menu bar for the Trend Micro icon.
- Check Applications Folder:
- Open the Applications folder.
- Look for the Trend Micro folder and check for installed applications.
- Check Activity Monitor:
- Open Activity Monitor from the Utilities folder.
- Look for any Trend Micro processes in the list.
On an iPhone/iPad
- Check Home Screen:
- Look for the Trend Micro app icon on your home screen.
- Search for the App:
- Swipe down on the home screen.
- Tap the magnifying glass icon and type Trend Micro Mobile Security.
- Check Device Settings:
- Open the Settings app.
- Scroll down and find Trend Micro Mobile Security in the list of installed apps.
On an Android Phone or Tablet
- Check App Drawer:
- Swipe up on the home screen to open the app drawer.
- Tap the magnifying glass icon and type Trend Micro Mobile Security.
- Check Device Settings:
- Open the Settings app.
- Look for Apps or Application Manager and find Trend Micro Mobile Security.
- On Google Play Store:
- Open the Google Play Store.
- Tap your profile picture in the top right corner.
- Select Manage apps & devices.
- Tap Manage.
- Under Installed apps, find Trend Micro Mobile Security.
Identify the Device Name with Trend Micro Protection
Follow these steps to find the name of the device that still has Trend Micro installed:
On Windows
- Click Start to open the Start menu.
- Go to Settings > About. Your device name will be shown here.
On a Mac
- Open System Preferences.
- Click on Sharing. Your computer name is at the top.
On an iPhone/iPad
- Tap General in the Settings.
- Tap About. Your device name will be displayed here.
On Android
- Open the Settings app.
- Tap About Phone. Your device name will be listed here.
Note: Make sure to remember the device name that is still protected by Trend Micro.
Removing Protection from an Inactive Device
- Go to the Trend Micro account portal at https://account.trendmicro.com/.
- Enter your email address and password, then Sign In.
- If you have Two-Factor Authentication, enter the verification code sent to you.
- Click on the Licenses tab and find your active subscription.
- Click Manage Device + and hover over the inactive device you want to remove.
- Click the X icon on the upper right corner of the inactive device.
- Click Yes to confirm the removal.
Can't Remove a Device?
If you cannot see or click the X button to remove a device, it may be due to:
- Your license covers only one device.
- Your subscription allows multiple devices, but only one is currently using it.
To transfer protection to a new device, follow these steps:
- Click on the Sign In button.
- Log in to your Trend Micro account using your password.
- Select the name of the device you want to replace.
- Enter a new device name (e.g., "Personal Laptop") and click Next.
- Follow the on-screen instructions and click Transfer Now.
For more help, visit the article on fixing the "Sign In to Transfer Protection" error on Windows: Fix 'Sign In to Transfer Protection' Error on Windows