WARNING: Before deleting protection, check the computer (Windows, Mac) or mobile device (Android, iPhone or iPad) name to prevent accidental removal on existing devices.
Step-by-Step Guide
- Go to the Trend Micro Account portal via https://account.trendmicro.com/.
- Type your email address and password, then click Sign In.
If you set up Two-Factor Authentication, you will need to type in the verification code sent to your preferred method (Authenticator App, Email or Text). - Click the Licenses tab, then look for your ongoing subscription.
- Click Manage Device +, then hover to the device you want to remove protection.
- Click the X icon on the upper right corner of the device.
- Click Yes to confirm.
I can't remove a device from my account
The X button to remove a device may not be visible or clickable in certain situations. Here are some examples:
- Your license covers only one device.
- Your subscription covers multiple devices, but only one device is currently using it.
To transfer the protection to a new device, install Trend Micro on it. You might see a "Sign In to Transfer Protection" or "Too Many Installations" error message when you try to install. Follow these steps to transfer protection to another device:
- Click on the Sign In button.
- Log in to your Trend Micro Account by providing your password on the browser that will open.
- Select the name of the computer or device where the program was previously activated or the device you want to replace with your new one.
- Provide a new computer name, such as "Personal Laptop" or "Home Computer," and click Next.
- Follow the on-screen instructions and click Transfer Now.
For more information, visit the article Fix 'Sign In to Transfer Protection' Error on Windows.
