Getting Error 'Sorry, we are unable to process your order ... Due to a network issue' on Checkout Page

Are you seeing this error message when trying to check out on the checkout page for your Trend Micro purchase?

Sorry, we are unable to process your order.
We couldn't complete your request due to a network issue. Please try again, or switch to a different network and retry. If the issue persists, contact support.

Why did this happen?

This error typically occurs when there are network-related issues, such as an active VPN connection or a poor internet connection.

What to do?

If you're encountering this issue during checkout, follow these troubleshooting steps to resolve it

1. Disable VPN Temporarily

If you're using a VPN, try disabling it temporarily and attempt the checkout again.

2. Try a Different Browser

Switch to a different browser (e.g., Chrome, Firefox, Safari, Edge) and attempt the checkout again.

3. Switch to a Different Network

If possible, switch to another internet connection, such as mobile data or a different Wi-Fi network.

4. Use Incognito/Private Browsing Mode

Open an incognito or private browsing window in your browser.

Google Chrome
1. Open Chrome.
2. Click on the three dots (menu) in the top-right corner.
3. Select New Incognito Window.
4. A new window will open. You can now use it to try the checkout process again.
Mozilla Firefox
1. Open Firefox.
2. Click on the three horizontal lines (menu) in the top-right corner.
3. Select New Private Window.
4. A new private window will open. Try completing the checkout process here.
Microsoft Edge
1. Open Microsoft Edge.
2. Click on the three dots (menu) in the top-right corner.
3. Select New InPrivate Window.
4. A new window will open. You can now attempt the checkout again.
Safari
1. Open Safari.
2. Click on File in the top menu.
3. Select New Private Window.
4. A new private browsing window will open. Proceed with the checkout process.
5. Clear Browser Cache and Cookies

Clear your browser's cache and cookies, then reload the checkout page and try again.

• On Windows
• On Mac
• On Android
• On iPhone/iPad
6. Try a Different Device

If the issue persists, try completing the purchase on another device, like a smartphone, tablet, or computer.

7. Use an Alternative Payment Method

If available, try using a different payment method such as PayPal, Google Pay, or another option.