If you're having difficulties logging into your Trend Micro Account, don't worry. You're not alone, and we're here to help. Let's address some common user concerns and provide simple solutions to get you back on track.

NOTE: This applies to all users, regardless of whether the Trend Micro software was purchased online, at retail stores, through in-app purchases (mobile apps), or via licenses provided by Internet Service Providers.

I Can't Access My Account

Getting locked out of your account can be incredibly frustrating. Here are some steps to resolve the issue:

  • Double-check your login credentials, including your phone number, email address, and password.
  • Ensure that you can access your Google or Apple account, especially if you use them to log in.
  • If all else fails, consider contacting Best Buy Geek Squad, your Internet Service Provider or our support team for assistance.

I Forgot My Login Details

Forgot your login details? No worries, we've got you covered:

I Forgot My Email Address

  1. Visit
  2. Enter the activation code used to register your program, and click Check Now.
  3. Your email address will be displayed on the screen.

Still have the Trend Micro application installed on your device? Follow these steps to easily locate your registered email address:

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I Forgot My Password

  1. Visit
  2. Enter your email address and click Get Instructions.
  3. Follow the email instructions to reset your password.

I Forgot My Google Account

If you've forgotten your Google account, you can recover it through Google's recovery page.

I Forgot My Apple Account

If you've forgotten your Apple account, you can recover it through Apple's recovery page.

I Have a New Email Address

If your registered email address is no longer accessible, contact our Technical Support for assistance in updating your account information.

Verification via Changed Phone Number

We understand the frustration of verification issues due to a changed phone number. Here's how to tackle it:

I Can't Update My Credit Card Details

If you're having trouble updating your credit card details for renewal, we understand your frustration. Here's what you can do:

  • Make sure your login information is accurate.
  • Verify your Google or Apple account details if you use them for login.
  • If you purchased from Best Buy Geek Squad or from an Internet Service Provider, consider reaching out to them for assistance.

Problems with Downloading Updates

If you're having trouble downloading updates after making an online payment, follow these steps:

  • If you're not receiving emails, check your Spam or Junk mail folder.
  • Contact our Technical Support for assistance to check your account information.

Don't let login issues deter you. Follow these steps, and you'll be back to enjoying the benefits of your Trend Micro account in no time.

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