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If you're having difficulties logging into your Trend Micro Account, don't worry. You're not alone, and we're here to help. Let's address some common user concerns and provide simple solutions to get you back on track.

NOTE: This applies to all users, regardless of whether the Trend Micro software was purchased online, at retail stores, through in-app purchases (mobile apps), or via licenses provided by Internet Service Providers.

I Can't Access My Account

Getting locked out of your account can be incredibly frustrating. Here are some steps to resolve the issue:

  • Double-check your login credentials, including your phone number, email address, and password.
  • Ensure that you can access your Google or Apple account, especially if you use them to log in.

I Forgot My Login Details

Forgot your login details? No worries, we've got you covered:

Expand All
I Forgot My Email Address
I Forgot My Password
I Forgot My Google Account
I Forgot My Apple Account
I Have a New Email Address
I Have a New Phone Number

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Don't let login issues deter you. Follow these steps, and you'll be back to enjoying the benefits of your Trend Micro account in no time.

If all else fails, consider contacting Best Buy Geek Squad, your Internet Service Provider or our support team for assistance.

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