Collecting logs can help Trend Micro Support fix problems you have with the app. Follow these steps:
Steps to Collect Logs
- Write down the date and time when the problem happened. This helps support understand the issue better.
- Open the Mobile Security app on your device.
- Scroll down and tap Settings to see the app's options.
- Scroll down again until you see ABOUT & HELP, then tap Collect Logs. This gathers important info about how the app is working.
- Add screenshots of any error messages or problems you saw. This can help the support team understand better.
- Tap Send, and write down the support reference number the app gives you. Keep this number safe, as it will help you track your support request.
Why Collect Logs?
Collecting logs is important when you have problems with the app. Logs have useful information that can help Trend Micro's support team solve issues faster. This helps make the app better for everyone.
Extra Tips
Here are some tips to make your experience with Trend Micro Mobile Security better:
- Make sure your app is always updated to the latest version for the best protection and features.
- If you have problems often, try restarting your device, as this can fix small issues.
- Check your Internet connection, as a weak connection can slow down the app.