Learn how to generate logs for Mobile Security for iPhone, iPad or iPod Touch. The logs are useful when troubleshooting issues with Mobile Security.

Generate logs on your Mobile Security app

  1. Take note of the date and time the issue happened.
  2. Open your Mobile Security app.
  3. Go to Settings.
  4. Scroll down, then tap Collect Logs. You may include screenshots of the exact error message or issue you encountered.
  5. Tap Send, then take note of the support reference number provided.