Generating various logs can help our Technical Support Experts diagnose app issues you experience on your iOS/iPadOS device. It also provides a summary of threats Trend Micro has protected you in detail.

  1. Take note of the date and time the issue happened.
  2. Tap the Mobile Security app.
  3. Scroll down, then tap Settings.
  4. Scroll down until you see ABOUT & HELP, then tap Collect Logs.
    You may include screenshots of the exact error message or issue you encountered.

    Collect logs in Mobile Security for iOS

  5. Tap Send, then write down of the support reference number the app will provide.

    Send Logs to Trend Micro

Explore Mobile Security features on your iPhone/iPad!

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