Generating various logs can help our Technical Support Experts diagnose app issues you experience on your iOS/iPadOS device. It also provides a summary of threats Trend Micro has protected you in detail.
- Take note of the date and time the issue happened.
- Tap the Mobile Security app.
- Scroll down, then tap Settings.
- Scroll down until you see ABOUT & HELP, then tap Collect Logs.
You may include screenshots of the exact error message or issue you encountered.
- Tap Send, then write down of the support reference number the app will provide.