What do you need help with?

The Trend Micro Product Activation Portal makes it easy to activate your subscription, whether you are a new or returning user. Follow these steps:

1. Visit the Activation Portal:
   Go to the Trend Micro Activation Portal and click the Get Started button.
2. Create or Sign In to Your Trend Micro Account:
   • New Users:
     1. Create a Trend Micro Account using your email address or phone number.
     2. Provide a secure password, then click Next.
     3. Enter your first and last name to complete your profile, then click Next.
   • Existing Users:
     1. Sign in with your existing Trend Micro Account.
3. Enter Your Activation Code:
   Input your activation code, agree to the Trend Micro License Agreement, and click Next.
4. Complete Activation:
   Once activated, it will redirect you to your own Trend Micro Account downloads page to install the apps and programs you purchased.

Follow these simple steps to buy a Trend Micro subscription from the Official Online Store:

1. Select Your Region:
   Choose your region from the list below and click on the link to visit your local Trend Micro Online Store:
   • North America: United States | Canada
   • Europe/Middle East/Africa: France| Italy| Germany| Spain
   • Australia and New Zealand: Australia | New Zealand
   • Asia Pacific: Singapore | Malaysia | Philippines | Vietnam | Thailand | Indonesia
2. Select Your Product:
   Browse the available products, select the one you need, and click Add to Cart or Buy Now.
3. Complete Your Purchase:
   Fill in the required fields on the Billing and Payment page and finalize your purchase.
   You will receive an Order Confirmation email, which serves as your proof of purchase.

Update Your Credit Card Information by Renewing Your Subscription Early

Renewing your subscription early will add more time without affecting your current subscription period. Here's how:

1. Log In to Your Trend Micro Account:
   Visit https://account.trendmicro.com/ and sign in with your email address and password.
2. Find Your Subscription:
   Look for your active subscription and click on the Renew Now option.
   • If you need to cancel the current automatic renewal that uses your old card, click the Cancel Subscription or Manage Subscription button instead.
     This will stop the automatic renewal. You can then reactivate it later with your new card details. You will see the Renew Now button after.
3. Follow the On-Screen Instructions:
   Complete the steps provided on the screen to update your credit card information and change your payment method.

If you don't want to renew early, Trend Micro will send you a reminder when it's time to renew. At that point, you can easily update your payment details.

In your Trend Micro Account page, you can view and manage your Trend Micro subscription, including turning off Auto Renew. Follow the steps below:

1. Log In to Your Trend Micro Account:
   Visit https://account.trendmicro.com/ and sign in with your email address and password.
2. Access Your Subscription:
   Click on the Licenses tab, then find your Trend Micro subscription that has Auto Renew enabled.
3. Cancel the Auto Renew:
   Click the Cancel Subscription or Manage Subscription button.
   Confirm by clicking Stop Now.

If you see a 'Renew Now' button instead, it means Auto Renew is already turned off.

If you've made an online purchase and want to request a refund, follow these steps:

1. Visit the FindMyOrder Portal:
   Go to findmyorder.com.
2. Input Your Order Details:
   Enter your order number and password. You can find these details in your Order Confirmation Email.
3. Log In:
   Click Find Order to log in.
4. Request a Return:
   Follow the on-screen instructions to request a return.

Your refund will be processed in about 5-7 business days once confirmed.

You can also explore additional information on refunds for in-app purchases directly in the Trend Micro app.

3 Easy Steps to Renew Trend Micro

1. Get Your Activation Code Ready:
   Before starting the renewal process, make sure you have your Trend Micro Activation Code at hand. This number is essential for verifying your subscription.
2. Provide Your Activation Code:
   Enter your Activation Code in the designated field below, then click Submit.
   Submit

3. Follow the Prompts to Complete the Renewal:
   After submitting your Activation Code, follow the on-screen instructions to complete the renewal process. This involves confirming your details and making a payment.

NOTE: Accidentally deleted your Order Confirmation after your purchase? Click HERE to learn how to get another one!

If you've purchased Trend Micro products in Australia or New Zealand, follow this guide to claim your cashback easily.

Where can I file for cashback?

Ensure your Trend Micro product is installed and activated. Then, visit the appropriate cashback website based on your purchase location and type:

• Online Purchase
• Ultimate Cashback - Retail Store Purchase - Australia
• Ultimate Cashback - Retail Store Purchase - New Zealand
• Device Security Retail Store Purchase - Australia
• Device Security Retail Store Purchase - New Zealand
• Equifax Promotion - Australia

How do I file my cashback claim?

Follow the instructions provided in this Trend Micro Help Center Article:
How to File Your Cashback Claim

Before you start, make sure...

• You have a reliable Internet connection.
• You have your Trend Micro Activation Code at hand.
• Your Windows computer meets the system requirements.

Watch the video tutorial above to guide you on how to install it or follow these simple steps to download and install the software:

1. Go to trendmicro.com/activate, then click "Get Started".

   You can open your favorite browser, like Microsoft Edge or Google Chrome, then type in trendmicro.com/activate.
   

2. Sign in with your Trend Micro Account.

   If you already have a Trend Micro Account, click Sign In. If you don't have one yet, simply register your email or phone number, then follow the prompts to create an account.
   

3. Type your Activation Code.

   Provide your Trend Micro Activation Code, then click Next . Looking for your activation code? You can find it on your Order Confirmation Email or on the box or receipt it came in.
   

4. Download the Trend Micro Installer.

   Click the Download button if you want to install it on the computer you signed in. If you wish to install it on another computer, click Share.
   

5. Run the installer.

   Double-click the downloaded installer file to start. If you are not sure where to find it, it is likely in the Downloads folder.
   

6. Complete the setup.

   Follow the remaining prompts, then wait for the installation to complete. You may be prompted to enter some information; kindly provide them as needed.
   

Contact Trend Micro Customer Support as a Premium User

If you're subscribed to Premium 24x7 Support, follow these steps to access the premium hotline:

1. Sign in to Help Center using your Trend Micro Account.
2. Once signed in, click the 📞 Call Us button beside your name you see at the upper left.
3. The Premium 24x7 Support hotline will appear. Call for assistance.

NOTE: If you can't find the 📞 Call Us button beside your name, it means you are not subscribed to Premium 24x7 Support.

Get Premium 24x7 Support

Purchase our premium service and enjoy these benefits:

• 24x7 Phone Support: Our around-the-clock phone service ensures you can resolve your issues quickly, no matter the hour.
• Remote Assistance: Our specialists can remotely access your devices to handle complicated issues, providing direct and effective troubleshooting and problem-solving.
• 50% Discounted Price: For a limited time, enjoy a special half-price offer on our Premium Support services.
• EXCLUSIVE OFFER!: Unlock an extra 20% OFF with our special coupon code. This offer is available for a limited number of redemptions only.
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